Senior Project Manager / Team Lead

Create project objectives, work breakdown structures, estimates, schedules, and project budgets. Lead the project team in determining requirements and translate those into operational project plans. Actively manage, measure, and report project status and upcoming project deliverables.

• Successfully launched 200+ client websites within 5% project budget.
• Delivered over 75 client site implementations, totaling over $1M in recognized revenue.
• Managed projects for some of the most respected institutions with endowments totaling over $80B and alumni populations of over 6 million.
• Developed product lifecycle process to include product iteration reviews and go-to-market strategies.
• Excelled at building client relationships, resulting in an average 4.9 out of 5 client satisfaction rate and 100% renewal rate.
• Leveraged experience and industry knowledge to create over 10 new products and service packages for sales team.
• Created new PMO KPI reports and documentation for project activities for company stakeholders.
• Built business cases for internal improvement that address client support and project delivery methodology.

Consult and guide large cross-functional client and internal company teams, including senior leadership and stakeholders. Organize and coordinate work to internal project design, data, and web development teams. Identify project risk and mitigation strategies, solutions, and plans.

Membership and Training Specialist

Consulted credit union leadership teams on implementation projects, creative solutions, and the application of CUNA's learning management system. Partnered with CUNA's sales team to provide system overviews, demos, and detailed RFP responses for prospective customers.

• Led 300+ training presentations, webinars, and software demonstrations.
• Managed customer implementation and platform enhancement projects.
• Consulted and guided more than 200 organizations as an account and membership representative.
• Directed an advanced workshop on high-level system tools and features at annual users' group meeting.
• Created a new, collaborative workspace that allowed CUNA's internal team to post ideas and solutions to client advanced issues, share knowledge, and learn new applications.

Conducted 3 system upgrades and managed several additional enhancement projects. Analyzed user interaction and testing feedback in order to determine best practices and achieve a better user experience. Identified technical challenges and user needs and created new resources to address them. Developed customized documentation, courses, and presentations to effectively train internal and external users on new site functionality.

Admissions Representative

Actively recruited, interviewed, and evaluated potential students. Educated prospective students on college benefits and guided them through available programs. Marketed to potential students using direct mail, email, and referrals.

• Repeatedly recognized for achieving the highest performance measures in the region.
• Outperformed senior representatives 4 months in a row.
• Stepped in to perform responsibilities of the director in her absence.

Research Manager

Designed and led an independent research project in cognitive studies and user interaction. Recruited study participants and presented conclusions based on advance data analysis from more than 50 individuals.

Research Assistant

Studied the psychological and neurological effects of the drug guanfacine on lab rats with physiological and cognitive disabilities as part of a research team. Independently conducted experiments and data analysis.